Returns

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unopened, unused, in its original packaging and saleable. 

To start a return, contact us at support@yunnanbaiyaofordosgs.com. Items sent back to us without first requesting a return will not be accepted. 

You are responsible for return shipping costs. If you are returning an item due to a fault of our own (i.e. wrong item originally sent), we will send you a pre-paid postage label when responding to your return email request.

We will only issue a refund upon receipt of your unopened and undamaged product. Take care when packaging your product for return. Although rare, packages do get lost in transit; if this is of concern, return product with a signature required option.

Please send all returned items to:

Yunnan Baiyao For Dogs
821 Kiowa Dr W
Lake Kiowa, TX 76240

We process refunds every 7-10 business days, depending on volume. You can always contact us for any return question at support@yunnanbaiyaofordogs.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to make a separate purchase for the new item and then return the item you have. We will not send out exchanges until the the return has been accepted and processed.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. We process refunds every 7-10 business days, depending on volume. Please remember it can take some time for your bank or credit card company to process and post the refund too.