Shipping policy

We will process and ship most orders within 1 business day. We make every effort to ship on Saturday's, but it is not guaranteed. We observe USPS recognized holidays'.

All orders ship from TEXAS.

You will receive a confirmation email upon successful placement of your order. You will receive additional email notifications with tracking information at the time of shipment and at successful delivery. If you have not received these emails, please check your spam folder

Domestic Orders 

Domestic shipping rates and delivery times (including shipping and handling times) are as follows:

  • Free economy shipping is available with an order value of $50 or more.
  • $5.00 economy shipping via USPS First Class Mail (5-8  business days).

**NOTE: Due to the nature of our business, we cannot offer overnight shipping at this time.

International Orders

Yunnan Baiyao for dogs will accept international orders subject to our Terms of Use and the following:  

  • Yunnan Baiyao for Dogs will accept international credit cards charged in USD;
  • Customer is solely responsible for determining that the ordered products may be shipped to and is legal in the destination country and that all regulatory requirements are complied with;
  • Customer is responsible for all import/export duties and other costs;
  • Customer will remain responsible for product and shipping charges notwithstanding the destination country delaying, detaining or confiscating the shipment

We typically will ship via USPS International Mail. Packages over 1 lb will ship via USPS Priority International Mail where available. 

Stated delivery time by the USPS for International shipping is 7 – 21 days; however, that does not include any time spent in customs either in the USA or in destination country.

Indemnification and Waiver

Per our Terms of Use, unless we have agreed to pay for shipping as part of a promotion, all shipping is charged to you and will be included on the order invoice or by separate invoice if shipping charges are not ascertainable in advance. In all cases, Yunnan Baiyao for Dog's responsibility for the risk of loss ceases upon delivery to the shipper, and thereafter, you will bear the risk of loss.

You must make all claims arising from shipping directly to the shipper, unless the shipper requires Best Natural Pets to submit the claim. If so required, Yunnan Baiyao for Dogs will process and submit a claim to the shipper on behalf of the Customer for damages or loss that occurred during shipping. In no event will Best Natural Pets have liability to the Customer with respect to Yunnan Baiyao for Dogs handling of the claim nor is Yunnan Baiyao for Dogs responsible for the shipper’s claim adjudication.